Your personal information is a valuable resource that belongs to one person: you. At Roadrunners Dial A Tire, we have a great deal of respect for that fact and appreciate that you have entrusted us with its protection. Wherever possible we have created systems that work to protect your privacy by limiting access to your information and preventing its unauthorized use.

Why do we collect personal information from you?
When you request a service from us, book a service, join a mailing list, apply for a job, or enter any promotional giveaways we may offer, you will be asked for varying amounts of personal information. Often this information is used to confirm your identity, which helps protect both you and Roadrunners Dial A Tire from fraud. It also limits the potential for confusion when more limited amounts of personal information might be prone to duplication. Your personal information may also be used to send you materials that you may have requested from us via post, e-mail or fax. A listing of information requested of you and the circumstances under which it might be requested is detailed below.

When Booking a Service:
When you book a vehicle service with us, we will ask for your name, address, and phone number. When your service has been completed we will ask for your credit card information and a driver's license to verify your identity, which helps protect both of us from fraud. In addition to our mutual protection, we collect this information in order to process your request for installation and/or repair services or to process refunds. We may also use your personal information to contact you about your booking or anything that may affect your booking, and to notify you that any credit that you have with Roadrunners Dial A Tire is going to expire. We will ask for your email address when creating a booking using our eDispatch service to confirm your appointment.

Roadrunners Dial A Tire may also use your personal information to contact you about your experience with us so we can improve our customer service.

When Entering a Promotional Giveaway or Contest:
Roadrunners Dial A Tire may offer various incentives, promotions or giveaways to the general public. When you wish to participate in any such offering, we ask for your name, date of birth, address (email and/or residential) and phone number so that we may communicate with you in the event you are a winner.

When Applying for a Position at Roadrunners Dial A Tire:
Roadrunners Dial A Tire routinely offers employment opportunities through its website. If you would like to apply for a job at Roadrunners Dial A Tire, you will be asked to provide your name, telephone number, address, email address, and other information concerning your application such as employment history and education. This information is used to contact you and to review your application.

Are There Any Privacy Considerations When Using the Roadrunners Dial A Tire Web Site?
The Roadrunners Dial A Tire website (www.RoadrunnersOnline.ca) gives you the benefit of self service from anywhere the internet is available. Our servers and systems are protected by firewalls to ensure that your information is accessed over the Internet by you alone. However, like any protectionary measures, data transmission over the Internet is only as secure as its weakest link. As we do not have control over an entire transmission between your computer and our network we cannot guarantee the integrity of your data before it reaches our network.

Where Might Data be Tracked On the Roadrunners Dial A Tire Website? Like many sites on the Internet, ours uses "cookies" to store non-personal information and to track your traffic patterns on our website. The information is collected in an anonymous and aggregate form to compile general statistical data. Cookies do not give us access to any of your personal information. As an added feature of the Roadrunners Dial A Tire website, we have offered to our customers a quick-entry option which remembers certain information about your vehicle based on the license plate you enter. This information is related to your vehicle only and does not contain anything personally identifiable about you.

As part of our web server software, like the majority of web server software installed throughout the Internet, logs are collected on any traffic that passes through the Roadrunners Dial A Tire website. These logs track movement through the Roadrunners Dial A Tire website and tie that movement to a particular originating Internet Protocol (IP) address. This information is collected for internal performance, traffic, and page popularity monitoring as well as to identify any problem areas that may arise within the website. This data collection would not contain any personal information, but can be used to follow a user's progress through the website to improve the end-user experience.

What Will Happen if Your Privacy Terms and Conditions Change?
Should Roadrunners Dial A Tire wish to use your personal information for a purpose not contemplated at the time of initial collection, such as additional services, products, or promotional offers that may be of interest to you, we may use your contact information, including your email address, to ask for your consent to use your personal information for the new purpose.

Will My Information be Disclosed to a Third Party for Any Reason?
Roadrunners Dial A Tire does not sell your personal information to third parties and does not disclose your personal information except as may be required to process your request for installation and/or repair services, or as required by law. In short, we don't sell or share our mailing list.

A lot rides on your tires every time you get in your vehicle; we protect your information with every bit as much care and attention as we protect you..